You will be prompted to set up a username and password the first time you place an order. Use this username and password to access BrainWorks Online and for future purchases.
Click on “Forgot your password?” to reset it, if you know your username and email address. You must refresh your browser to get the email to come through.
Still unable to log in? Please email celeste@sensationalbrain.com.
Webinar Access
Click on “My Account.”
Click on “Orders.”
Click desired order #.
Click on the title of the webinar to be viewed.
The video should appear on your screen. Scroll down for links to course materials, post-test, and course evaluation.
Troubleshooting Payment Issues
Refunds are issued by emailing your request to celeste@sensationalbrain.com.
Full refunds may be issued the same day.
Partial refunds may only be issued the day after the initial purchase is finalized.
Receipts are emailed automatically after the refund is finalized.
Troubleshooting Webinar Access
Not seeing your webinar in your account? Make sure you are logged into your personal account rather than a BrainWorks Multi-User Account.
Seeing the product description rather than the video when clicking on the webinar title?
Try a different browser. Google Chrome and Mozilla Firefox seem to be the most trouble-free.
Try a different device (PC, phone, tablet, iPad).
Email celeste@sensationalbrain.com for further support!
